Read-me notes on Refunds Process

Please note the following important points when requesting a ticket cancellation / refund:

• Because you got tax relief on your ticket refunds can't be arrange directly with the operator. TravelHub also cannot refund employees directly. TravelHub process the refunds, if possible, and credit your Employer.
• Ticket refunds are only effective from the 1st day of the month of the refund. Refunds are not processed for mid month.
• There are no refunds on monthly tickets.
• The deadline for refunds is the 20th of the month for a refund from date of the 1st of the following month.
• If you wish to keep using your Leap Card for travel after your requested refund date then add money to the purse on the Leap Card on www.leapcard.ie. As soon as the operator blocks the product for your annual ticket the Leap Card system will start deducting cash from your Leap Card purse. 
• Booking fees are not refundable.
• Please allow up to 6 weeks for processing of cancellations and subsequent refunds from the date the refund will be effective from. This is the time it takes the operators to process refunds and TravelHub have no control over this. 
• In most cases your Company will continue to deduct your salary with your repayments until the Operator confirms the refund with a credit note, at which point they may do a final deduction or refund.
• We don't have visibility over your payroll or information on when payroll deductions are sorted out for your refund. We therefore can't allow applications for new tickets with a start date before the end date of the refunded ticket.

How to apply for a refund

Login at www.travelhub.ie and click Refundable Tickets on the menu on the left.

You will see a list of any orders that are refundable, with a Refund button.

You won't see your order if:

• Your company does not allow refunds. In this case the refunds page will list your company's refunds policy as Never.
• A refund is not available because (a) the operator doesn't offer refunds; or (b) if there are only a few months left; the value of the refund would be less than the operator's refund fee. See the Operators' Policies below.

When you click request refund you will see the months that are available for the refund from date. Select one and submit. We'll email a confirmation, unless these notifications are disabled for your account.

Operator Refund Policies

We have listed the operators' refund policies below. Please note that these are estimates and are subject the change by the operators at no notice. We do not provide estimates of refunds for this reason.

We will confirm the value in a credit note to the Employer when we receive the value from the operator.

Luas tickets (with start dates up to May 2025)

Luas tickets combined with Bus and/or Rail are issued by the bus or rail operators. See the sections below.

Refund = (ticket cost * unused months / 12) - €12

Irish Rail, Dublin Bus - Go Ahead, Bus Eireann - Go Ahead (including combination Rail + Luas and Rail + Bus tickets)

These operators charge 10% of the annual ticket cost for every month used and refund the balance.

Refund = ticket cost - (ticket cost * months used / 10)